www.gflames.fora.pl

nukk41df

Bob Janet uses 40 plus years of face-to-face selling and marketing experiences, combined with his unique fun-entertaining presentation audience involved style to help sellers gain and retain their most profitable customers. See all Bobs sales growth programs at
Article Source:
Author :
Turn Incoming Calls Into Sales And Profits
Report ArticleBadly WrittenOffensive ContentSpamBad Author LinksMis-spellingsBad FormattingBad Author PhotoGood Article!
Author's Resource Box
The top sales performing businesses understand how very important the telephone is as a selling tool.
They understand:
1.Customers and prospects telephone the business because they have a need, problem or want.
2.Many times the telephone conversation determines whether the prospect becomes a customer or whether the customer remains a customer of the business.
3.The person answering the telephone is a very important provider of customer service for [url=http://www.sandvikfw.net/shopuk.php]hollister sale[/url] the organization.
4.The person answering the telephone has a great opportunity to gain customers and obtain sales.
Therefore, the person answering the telephone and talking with the customer / prospect plays a major rule in determining the success or lack of success of the organization. You must accept responsibility for providing timely customer service in a [url=http://www.vivid-host.com/barbour.htm]barbour uk outlet[/url] courteous business manner.
Applying the telephone customer service skills in this white paper will help you and your organization become a professional [url=http://www.seattlesoycandles.com]hollister[/url] provider of quality customer service that will gain and retain customers for a lifetime of profits.
Telephone Skill
1: Answering the telephone:
8% of customers leaving a business [url=http://www.orlando-apts.com/nfljerseys/]cheap nfl jerseys[/url] leave because of lack of caring expressed or lack of perceived caring from you or someone in the company. Callers begin to form their impression of your organization by:
A. The number of rings it takes to get an answer
B. The first voice they hear
Answering Techniques
A. Answer the telephone within the first three rings
B. Greet the caller
C. State [url=http://www.achbanker.com/home.php]hollister[/url] your organization's name and your name
D. Offer assistance, invite questions.
Use friendly phrases
1. Thanks for calling.
2. How may I help you?
3. How are you today?

Example: "Good morning, Sales Growth Now. This is Bob Janet, how may I help you?"
This is also a good time to 'source track'. If the caller is a first time caller ask them where they heard about your organization. The old saying of a failed business goes,"I [url=http://www.mansmanifesto.com]www.mansmanifesto.com[/url] always knew 1/2 of my advertising worked, I just never knew which 1/2."
Telephone Skill 2:
A. Listening for selling opportunities:
Your organization is in the business of selling products and services. Most customers telephone because they have a problem or need your products and services will solve. All you have to do is listen and identify the problem / need they have and match your products and services to them.
1. Listen to what the customer is saying. They are either (a) making a statement about their problems/needs,(b) giving you an objection to something they have already purchased or (c) asking you a question concerning their problems/needs.
2. Think about what they are saying. Think about what your organization has to offer the customer to solve their problem/need. If you are 100% Customer-Centered* you want to solve their problem/need the easiest way for them, but that does not mean you cannot sell them your products and services.
3. Make suggestions in the form of choices. Choices of your products and services that will solve their problem/need. Giving choices is the easiest way to ask for the sale. Giving choices (a) gives the customer the feeling of control, and people buy and buy more when they [url=http://www.vivid-host.com/barbour.htm]www.vivid-host.com/barbour.htm[/url] feel they are in control and b) makes it easy for the customer to choose to buy from you instead of your competition.
Always Smile!!
Face-to-face your voice accounts for only 33% of your effectiveness.
In a telephone greeting your voice accounts for 84% of your effectiveness.
B. Listening for closing statements:
After you offer suggestion in the form of choices of products/services, listen for the customer to make a closing statement. Examples: "That will work." "I [url=http://www.getconversational.com]hollister pas cher[/url] never thought of that." "How much will that cost me?" [url=http://www.orlando-apts.com/nfljerseys/]cheap nike nfl jerseys[/url] "How soon can you deliver?" Any positive statement made by the customer, after you gave them a choice of solutions to their problems/needs, is a closing statement.
Sure, not all closing [url=http://www.achbanker.com/home.php]www.achbanker.com/home.php[/url] statements by the customer will close the sale, but as one of the coaches to the famous hockey player Wayne Gretzky said to him when he was frustrated with Gretzky's lace of shooting in an important game, "You miss 100 percent of the shots you never take."
Telephone Skill 3: Asking questions:
Be eager to help the caller. Be animated.
Make the caller feel welcome. Make them feel they are the most important person in your life. If you re 100% Customer-Centered* they will perceive they are the most important person in your life at that time.
Ask questions that will help the caller explain the problems/needs they have. Questions that give [url=http://www.1855sacramento.com/peuterey.php]giubbotti peuterey[/url] you an understanding of exactly [url=http://www.rtnagel.com/airjordan.php]jordan pas cher[/url] what they want and need from your organization.
Example: "Mr. James, what is it about the ____________ that I can help you with?"
"Mr. James, you said you need your _________ repaired. How old is your __________?"
"So I can better help you, what exactly are your needs for a ________________?"
*100% Customer-Centered "Means that everything you say and do is about the customer not about and for the customer, not you or you organization."
Telephone Skill 4: Furthering the sale:
If you do not sell them over the telephone, further the sale by making an appointment to meet with them, having an outside sales professional telephone or meet with them, or asking their permission to send information. Always give the prospect a choice. It gives them the feeling of control, and they cannot say "NO" when given a choice.
For example: "Would you like to meet with me Monday or Tuesday?" If they do not choose one of the times continue to give them choices.
Submitted : 2007-05-10 09:01:26Word Count : 999Popularity: 38Tags: sales, marketing, selling, customer service
相关的主题文章:

[url=http://qzmuseum.net/Review.asp?NewsID=139]The Magnetism Of Cordless 5.1 Music Appliances[/url]

[url=http://bbs.petroren.com/portal.php/]doudoune moncler Add Excitement To Your Rajasthan[/url]

[url=http://www.lians.org/]hollister How Fashionable Can Mens Wedding Bands B[/url]

cjkekgg22h · Posted: Fri 13:12, 06 Sep 2013 Post subject:

As of late, this particular financial climate to start with folks consider the moment they choose to vacation in San diego, is the expensive is this planning to cost? Could we afford to stay a luxurious hotel? Exactly how should we get a better price? Will we really need to cut back on spending? A great way that anyone can save cash because looking online for deals you [link widoczny dla zalogowanych] may see on resort rooms and airfare.

1) Book Your Dorm room beforehand

When traveling to California, San diego especially, you [link widoczny dla zalogowanych] can get many excellent deals so you can reduce rooms in hotels. Probably the greatest different ways to save cash that lots of people [link widoczny dla zalogowanych] do not think of to book your trip as far earlier as [link widoczny dla zalogowanych] it can be. Book it per year before you go if you can because booking a hotel room during the warm, when most people travel, one year up-front gives amazing rates along with the entire year to maintain your eyes [link widoczny dla zalogowanych] designed to see if better deals come along that one can then score.

2) Skip The Local travel agent And Book The Trip Yourself

One more excelllent strategy for saving cash on standart hotel rooms and trips more often than not is usually to do lots of the planning yourself. A lot of us count on travel companies when planning trips, only to find they cost a lot involving along with necessarily search for the perfect rates, considering plan the trip yourself, you know you are getting the greatest deals you can get so you aren't spending money on someone to seek you. Most San diego hotels let you book packages directly from the hotel to make sure you [link widoczny dla zalogowanych] don't need to pay a middle person.

3) Refrain from The Tourist Traps

Another excellent method for saving money when you are traveling is almost always to avoid most of the tourist traps. Places of interest like San Diego's "Old Town" Or Downtoen's the "Gasslamp District"are often highly overpriced and in some cases not definitely worth money you would spend. Yes, you possibly can visit several carnivals e-mail, you could go see that particular famous landmark, in case you may spend your complete time inside the highest priced sights, you can miss examples of the local charm and less popular places which your trip can give, particularly if these places usually are not as overpriced. Then, as you return to your [link widoczny dla zalogowanych] own San diego hotels, it is possible to tell the other person the stories of what you saw throughout the [link widoczny dla zalogowanych] day that numerous people won't understand. Some good places to seek out more inexpensive standart hotel rooms in San diego are definitely the outlying area's. Like La Mesa, Wind N Sea, North County San diego beach towns like Encinitas and Carlsbad offer some fantastic deals on hotels in San diego.

4) Take more [link widoczny dla zalogowanych] time Enjoying themselves And much less In time a very high Hotel Room

The [link widoczny dla zalogowanych] last way to save funds on San diego rooms in hotels has [link widoczny dla zalogowanych] been to be smart over it. When away, about to catch probably going to be spending lots of time on your room, same goes with advertised . worth the money [link widoczny dla zalogowanych] to book living room inside the highest priced resort? Less. Book a cheaper room from a lesser priced motel or hotel fully understand the funds it can save is utilized on amusement park tickets or great food. In that position, your getaway is bound to be one you remember.
相关的主题文章:

[link widoczny dla zalogowanych]

[link widoczny dla zalogowanych]

[link widoczny dla zalogowanych]