www.gflames.fora.pl

nukk41df

Don't take the bait when dealing with difficult customers.
Instead of being [url=http://www.thehygienerevolution.com/barbourparis.php]barbour[/url] passive or aggressive, try being assertive. When it comes to assertion, a good definition would be "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you [url=http://www.moncleroutletosterblade.com]moncler[/url] will always be confident, cool, and [url=http://www.mquin.com/gzparis.php]giuseppe zanotti sneakers[/url] in control AND you'll always be professional.
Speaking more slowly is helpful. When you consciously slow down your rate of speech, you'll be amazed at how much more clearly you can think and how much control and confidence you experience. Speak slowly and methodically when your emotional triggers are launched and you'll maintain poise during difficult conversations.
Try waiting 1-2 seconds before you respond. Responding immediately to difficult or tactical customers could [url=http://www.ilyav.com/uggsoldes.php]ugg pas cher[/url] result in you saying something you'll later regret. Take a deep breath before you respond, wait at least 2 seconds, then think about the best approach and the best response.
Taking a time-out. Take a break when you sensed that your buttons have been pushed. You can tell the customer you need to put him on hold while you review a file, or whatever excuse sounds good at the time. The point is to get away from the customer for a few seconds so you can re-group.
Have you tried using positive self-talk? Instead of saying to yourself, "I don't get paid [url=http://www.rtnagel.com/louboutin.php]louboutin pas cher[/url] enough to put up with this ____." Saying "this guy really needs my help" or something positive like that is what you [url=http://www.rtnagel.com/airjordan.php]jordan pas cher[/url] can do instead. If you think more positively, then you will respond more positively and professionally. Leading to very negative situations are negative thoughts and these thoughts can also lead to negative words.
Before using your power, show it first. Unlike the outright use of your power, try a subtle [url=http://www.rtnagel.com/louboutin.php]louboutin[/url] suggestion of your power because it's often more effective. If you are a [url=http://www.sandvikfw.net/shopuk.php]hollister sale[/url] customer service professional, then you may have the power to terminate a phone call. You could say to your customer: "If you don't stop yelling, I will terminate this call." You will be more powerful if you tell your irate customer that even though you want to help them, you find it very difficult to work with [url=http://www.gotprintsigns.com/abercrombiepascher/‎]abercrombie pas cher[/url] them because they're always yelling and they're always cutting you off. Your message will definitely get across [url=http://www.achbanker.com/hollister.php]hollister france[/url] and the latter statement will demonstrate your power. Using up all your [url=http://www.mnfruit.com/airjordan.php]jordan pas cher[/url] ammunition is the former statement and [url=http://www.mquin.com/gzparis.php]giuseppe zanotti pas cher[/url] this usually won't diffuse an irate customer.
These tips are incredibly simple and they will help you keep your cool when you're customers get hot.
相关的主题文章：

[url=http://jukucho.dyndns.biz/cgi-bin/joyful/joyful.cgi]lancel 1TowTruckInsurance.Com[/url]

[url=http://comunidad.deportesevilla.tv/profile.php?user=knrb00tl&v=comments]Beginning Investors Should Get Education For Online Investing[/url]

[url=http://cgi.ebay.co.uk/350W-SHEEP-GOATS-SHEARING-CLIPPER-WOOL-SHEARS-RRP899new-/290398329820?pt=LH_DefaultDomain_0&hash=item439d16dbdc]nike air jordan pas cher Why [/url]